Program Enrollment and Reward Timing FAQs

Introduction

This article answers common questions about when rewards are issued. If you are checking your enrollment status or waiting for a reward, use the information below to understand what to expect.

How do I know if I am enrolled in a program?

You can confirm your enrollment by checking your Devices tab in your Optiwatt account. If needed, contact support with your account details for help verifying your status.

When will I receive my reward?

Verify in your program information that the program you're in offers rewards. If so, reward timing depends on the specific rewards program and the qualifying activity. Please allow two weeks for your reward to appear. If your reward has not arrived after that time, review the program terms or contact support.

What should I check before contacting support?

• Confirm that you are enrolled in the correct program.
• Review the program terms for reward timing and eligibility rules.
• Wait the full processing time before reporting a missing reward.

Contact support

If you still need help, contact support and ask to speak with an agent.